At Alchemist Pools, we value the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and communicate with us via text message. By using our website or services, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you use our website, request services, sign up for text communications, or contact us. The types of information we may collect include:
- Contact Information: Name, phone number, email address, and mailing address.
- Service Information: Details related to the pool services requested.
- Mobile Information: Data related to your mobile communications with us, such as your mobile phone number and preferences.
2. How We Use Your Information
We use your information to:
- Provide you with our pool services and manage customer support.
- Process transactions and send important information regarding your service.
- Communicate updates, promotions, and other information about our services.
- Respond to your inquiries and provide customer support.
- Comply with legal requirements.
3. Text Message Communications and 10DLC Compliance
To keep you updated on services, Alchemist Pools offers a text communication program. By opting in, you consent to receiving text messages related to our services. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. This includes your mobile number and other related data.
- Opt-Out Instructions: If you wish to stop receiving text messages from Alchemist Pools, you can opt-out at any time by texting STOP to our message. You will receive a confirmation text, and then no further messages will be sent unless you opt back in.
- Data Retention: We store your contact information securely to maintain accurate records for billing and service history purposes, in compliance with legal requirements and best practices.
4. How We Share Your Information
Alchemist Pools does not share, sell, rent, or otherwise disclose your personal information to third parties for marketing purposes. We may only share information in the following situations:
- With trusted third-party service providers who assist us in operating our business and delivering services to you (e.g., payment processors).
- To comply with legal obligations, such as in response to a subpoena or other legal process.
- In connection with a business transaction, such as a merger or acquisition.
5. Security of Your Information
We use industry-standard measures to protect your personal information, including encryption, firewalls, and secure servers, to prevent unauthorized access, use, or disclosure. However, please note that no method of data transmission over the internet is 100% secure.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, improve our website, and analyze usage trends. You can control cookie preferences through your browser settings.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You may request details about the personal information we hold about you.
- Correction: You may request that we correct or update any incorrect or outdated information.
- Deletion: You may request the deletion of your personal information, subject to certain legal requirements.
To exercise any of these rights, please contact us at [Insert Contact Email or Phone Number].
8. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Alchemist Pools
3296 Meade Ave STE 2B Las Vegas, NV 89102
vegaspools@yahoo.com
702-247-9522
